Effective Date: August 8th 2023

At CELESTIAL, we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, store, and disclose your personal information when you use our ecommerce services. Please read this Privacy Policy carefully to understand our practices regarding your personal data and how we will treat it. By using our website and services, you consent to the terms of this Privacy Policy.

1. Information We Collect:

1.1 Personal Information:
We may collect and process the following types of personal information when you use our services:
- Name
- Contact details (including email address, phone number, and shipping address)
- Billing information (including credit card details)
- Order history
- Preferences and interests
- Feedback and survey responses
- Any other information you provide to us voluntarily

1.2 Automatically Collected Information:
When you interact with our website, we may automatically collect certain information, such as:
- IP address
- Device information (including device type, operating system, and browser type)
- Usage data (including pages visited, time spent on the website, and clickstream data)
- Cookies and similar technologies (please refer to our Cookie Policy for more information)

2. How We Use Your Information:

2.1 Provide and Improve Services:
We use your personal information to fulfill your orders, process payments, and provide customer support. We may also use your information to improve our services, personalize your experience, and enhance our website's functionality.

2.2 Marketing Communication:
With your consent, we may send you promotional emails about new products, special offers, or other information we think you may find interesting. You have the right to opt out of receiving such communications at any time.

2.3 Legal Obligations:
We may process your personal information to comply with legal obligations, such as tax or accounting requirements, fraud prevention, or responding to lawful requests from public authorities.

3. Data Sharing and Disclosure:

3.1 Third-Party Service Providers:
We may share your personal information with trusted third-party service providers who assist us in operating our website, conducting our business, and providing services to you. These third parties are bound by confidentiality and data protection obligations and are prohibited from using your personal information for any other purposes.

3.2 Compliance with Laws:
We may disclose your personal information to comply with applicable laws, regulations, legal processes, or governmental requests. We will also protect our rights, privacy, safety, or property, as well as that of our users, customers, or the public when required or permitted by law.

4. Data Retention:

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. When your personal information is no longer required, we will securely delete or anonymize it.

5. Your Rights:

You have certain rights regarding your personal information under applicable data protection laws. These rights may include the right to access, correct, or delete your personal information, as well as the right to restrict or object to certain data processing activities. To exercise your rights, please contact us using the information provided below.

6. Data Security:

We take appropriate technical and organizational measures to safeguard your personal information and protect it against unauthorized access, loss, or alteration. However, no method of transmission over the internet or electronic storage is completely secure. Therefore, while we strive to protect your personal information, we cannot guarantee its absolute security.

7. Third-Party Websites:

Our website may contain links to third-party websites or applications. Please note that this Privacy Policy does not cover the practices of those third parties, and we are not responsible for their privacy policies or actions. We encourage you to review the privacy policies of any third party websites or services before providing any personal information.

8. International Data Transfers:

As an ecommerce based in Switzerland, your personal information may be transferred to, stored, and processed in countries outside of Switzerland or the European Economic Area (EEA) where data protection laws may differ. We will take appropriate measures to ensure that any such transfers comply with applicable data protection laws and safeguard your personal information adequately.

9. Children's Privacy:

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child under the age of 16, we will take reasonable steps to delete such information.

10. Changes to the Privacy Policy:

We reserve the right to update or modify this Privacy Policy at any time without prior notice. Any changes to this Privacy Policy will be effective immediately upon posting on our website. We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal information.

11. Contact Us:

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us at:

celestial.vegansilk@gmail.com

Thank you for choosing CELESTIAL. We are dedicated to protecting your privacy and providing you with a secure and enjoyable shopping experience.